How Custom Digitizing Works
From your logo to a machine-ready embroidery file — here's exactly what happens after you place an order.
Start Your OrderFour Simple Steps
Order to download, start to finish
1. Choose Your Plan & Upload
Pick the tier that matches your design — Simple Logo, Medium Complexity, Complex Crest, 3D Puff, or Appliqué — then upload your artwork along with fabric type, machine format, and finished size. Need it fast? Add rush delivery. No payment required yet.
2. We Review & Send Your Quote
Our team checks your artwork and confirms the right tier and price. If anything needs clarifying, we'll message you first — then send a secure payment link by email.
3. Pay & We Get to Work
Pay safely by card through our secure checkout — no account required. The moment payment clears, a real digitizer (never auto-software) starts building your file by hand, stitch by stitch.
4. Track, Chat & Download
Follow your order status anytime from My Account, message our team directly, and download your finished file the moment it's marked ready. Not happy with something? Request a free revision with one click.
Before You Order
A little prep makes the first draft even more accurate
- Use the highest-resolution image you have — vector files (AI, EPS, SVG) are ideal, but a clear PNG or JPG works too.
- Know your finished embroidery size (e.g., 4×4in, 5×7in) so we can scale detail correctly.
- Mention your machine format if you know it (PES, DST, JEF, VP3…). Not sure? Just tell us your machine brand and we'll handle the rest.
- Tell us your fabric type — caps, hoodies, denim, and knits all need different stitch density and underlay.
- Add any special instructions: exact colors to match, text style, or placement on the garment.
Stay In The Loop
Everything about your order lives in one place — My Account
Live Status
See exactly where your order stands — Pending, In Progress, or Delivered.
Direct Messaging
Ask questions or share extra details with our team right on your order page.
Instant Download
Your finished file is ready to download the moment we mark it delivered.
Free Revisions
Not quite right? Request a free revision with one click — no extra charge.
Frequently Asked Questions
How does payment work?+
We review your request first and confirm the final price — you're never charged before that. Once confirmed, we email you a secure payment link; pay by card and we start working on your file immediately.
How long does digitizing take?+
Once your payment is confirmed, most standard orders are delivered within 1–24 hours depending on complexity. Need it sooner? Add rush delivery for under 2-hour turnaround.
What if I'm not happy with the result?+
Every order includes unlimited free revisions. Once your file is delivered, use the "Request a Revision" button on your order page (or just message us) and we'll adjust it until it stitches perfectly on your machine.
Can I get a refund?+
Before we start work, yes — full refund, no questions asked. Once work has started, refunds are partial at our discretion, and after delivery we offer unlimited free revisions instead of a refund. See our Refund Policy page for full details.
What file formats will I receive?+
We deliver all major embroidery formats — DST, PES, JEF, VP3, and more — along with a digital stitch preview and thread color list.
How do I know when my order is ready?+
You'll get an email the moment your file is marked delivered, and you can check the live status anytime from My Account.
Can I message you about my order?+
Yes — every order has its own message thread. Open it from My Account to ask questions or share extra details at any time.
Do I need an account to order?+
No — you can submit a request and pay via the link we email you without one. But creating a free account lets you track status, message our team, and request revisions directly from your order page — we recommend it.